Why do you send my bill to me as Occupant and not in my name?
We bill to the property address, not a person and address the statements to Occupant. You will notice that your water bill is done the same way. We will put names on accounts it they are set up on our Automatic Payment Plan or if the owner does not live at the service address and would like the bill mailed to them at a different address and on Commercial Businesses. By not putting names on the accounts it helps eliminate bills being forwarded to former tenants and/or homeowners that have moved and/or sold their homes and are no longer responsible for paying the sewer utility bill. Unfortunately, most of the time we are not notified by the title companies or real estates agencies when homes are sold.

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1. How is my sewer utility bill amount determined?
2. How often do you bill and what are the dates for the bills?
3. Why do you send my bill to me as Occupant and not in my name?
4. No one is residing at the residence will I still have to pay a sewer utility bill?
5. Does the sewer statement also include water usage?
6. Are there any penalties applied if payments are not summitted by the due date?
7. If I don’t pay my sewer utility bill, what quarters will go on my current years’ tax bill?
8. Why don’t you provide a return envelope with the sewer bills?
9. If my sewer lateral/line fails, who is responsible for the repair?
10. What do I do if I have a sewer plug/backup?