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1. How is my sewer utility bill amount determined?

Residential properties are billed a flat rate of $140.00 (rate as of 1/1/23) and not based consumption, meaning your bill is the same amount each quarter. As a residential property you do not need to worry about the “no active meter found” and “no usage history” portions of your statement. This information is only filled in if it is a Commercial property. 

Commercial/Industrial properties are billed a standard commercial rate PLUS consumption if it exceeds the minimum allowed amount per meter reading.  

2. How often do you bill and what are the dates for the bills?

We bill quarterly at the end of each quarter with the payments being due on the last business day of the next month.
Our quarters are as follows:

1st Quarter January 1 – March 31 with the bill being due in April.
2nd Quarter April 1 – June 30 with the bill being due in July.
3rd Quarter July 1 – September 30 with the bill being due in October.
4th Quarter October 1 – December 31 with the bill being due in January.

3. Why do you send my bill to me as Occupant and not in my name?

We bill to the property address, not a person and address the statements to Occupant. You will notice that your water bill is done the same way. We will put names on accounts it they are set up on our Automatic Payment Plan or if the owner does not live at the service address and would like the bill mailed to them at a different address and on Commercial Businesses. By not putting names on the accounts it helps eliminate bills being forwarded to former tenants and/or homeowners that have moved and/or sold their homes and are no longer responsible for paying the sewer utility bill. Unfortunately, most of the time we are not notified by the title companies or real estates agencies when homes are sold.

4. No one is residing at the residence will I still have to pay a sewer utility bill?

Yes. Unless the sewer line is physically disconnected from the sewer main, a sewer utility bill will be generated each quarter.

5. Does the sewer statement also include water usage?

No. If you have municipal water, you will receive a separate quarterly statement from the City of Racine Water Utility.

6. Are there any penalties applied if payments are not summitted by the due date?

Yes, a late fee of 3% per quarter will be assessed on any unpaid balance. Any delinquent balance remaining in the account by November 15th of each year will be placed on the tax roll with an added 10% fee.

7. If I don’t pay my sewer utility bill, what quarters will go on my current years’ tax bill?

Delinquent sewer balances are placed on the tax roll each year. Any outstanding balances from 3rd quarter (July 1 – Sept 30) and 4th quarter (Oct 1 – Dec 31) of the previous year and 1st quarter (Jan 1 – Mar 31) and 2nd quarter (Apr 1 – June 30) of the current year are placed on the current years’ tax bill. Delinquent Sewer tax roll notices are sent out yearly at the same time as the 3rd quarter bill for any accounts having an outstanding balance that is past due as of October 1st of that current year. If the delinquent balance is not paid by November 1st a 10% tax roll penalty is added to the account. Any outstanding tax roll eligible balance not paid by November 15th is rolled off of the sewer utility account and placed on the current years’ tax bill. Please keep in mind that when the tax roll off happens, it does not roll off the amount due from the current year’s 3rd quarter bill as it was not delinquent as of October 1st, the balance will remain on the sewer utility account until paid or the next years tax roll off happens.

8. Why don’t you provide a return envelope with the sewer bills?

In an effort to help keep operational costs down we have chosen not to include a return envelope for sewer bill payments. We feel that the percentage of envelopes that would actually be utilized would be minor compared to the number that would be sent out quarterly, resulting in money spent on envelopes that are never used. We do offer several payment options for your sewer utility bill that do not require an envelope and stamp: 

1.) Pay your bill at Village Hall 

2.) Pay your bill using our Direct Payment plan – your payment can be automatically deducted from your checking or savings account. 

3.) Pay your bill using your banks online bill payment process. 

4.) Pay your bill by electronic check or credit card through Point & Pay by visiting our website at www.mtpleasantwi.gov and going to the Sewer and Plumbing Department page. There is a nominal convenience fee charged by Point & Pay for this option. Credit Cards: $4.50 fee for $131.02 paid. E-Checks: Up to $10,000 paid is a flat fee of $1.50, over $10,000 paid is a flat fee of $10.00.

5.) Pay over the phone by credit card by calling (855) 414-3914.  Credit Cards: Fee charged. 

9. If my sewer lateral/line fails, who is responsible for the repair?

You as a property owner are responsible for the sewer lateral from the house to the public main. This includes cleaning and replacement.

10. What do I do if I have a sewer plug/backup?

If you have a sewer backup during normal business hours, Monday through Friday between 8:00 a.m. and 5:00 p.m., call Village Hall at (262) 664-7800. If you have a sewer backup after normal business hours, on the weekend or a holiday, call (262) 636-9550 and mention that you are located in Mount Pleasant.